This Refund Policy governs the conditions under which Divergent Solutions Group LLC, doing business as Cheap Key Shop (“Cheap Key Shop,” “we,” “us,” or “our”), provides refunds or replacements for digital product keys (“Product Keys”) purchased through our website and services (collectively, “Services”). This policy is incorporated by reference into our Terms and Conditions of Service.
DUE TO THE DIGITAL NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL ONCE THE PRODUCT KEY HAS BEEN DELIVERED TO YOUR EMAIL ADDRESS, EXCEPT AS EXPRESSLY STATED IN THIS POLICY. PLEASE READ THIS POLICY CAREFULLY BEFORE MAKING A PURCHASE.
GENERAL NO-REFUND POLICY (EXCEPTIONS APPLY BELOW)
As digital goods are immediately accessible and can be used or recorded upon delivery, we generally do not offer refunds or exchanges for purchased Product Keys, except under the specific guarantee conditions outlined in Section 2 below. This policy is in place to prevent fraud and ensure fair business practices.
CHEAP KEY SHOP 30-DAY GUARANTEE WINDOW
We offer a 30-day guarantee for specific issues, providing either a replacement Product Key or a refund, subject to the conditions and proof requirements detailed below:
Initial Key Issues (30-Day Guarantee from Purchase):
This guarantee covers issues identified at the point of initial use, provided the Product Key has NOT been successfully activated.
Condition: If, within 30 calendar days from the date of your purchase, the Product Key you received is proven to be:
Invalid or Already-Activated at Delivery: The key does not work upon your initial activation attempt, or was already activated by another user at the time of delivery.
Wrong Product Delivered: The Product Key delivered to you is for a different software product than what you ordered and paid for.
Proof Required: For either condition (1) or (2), you must provide clear and verifiable proof, which may include:
Your Order Number.
A screenshot or photo of the exact error message received during your activation attempt.
A video recording demonstrating the activation attempt and the resulting error.
Any other information reasonably requested by our support team to verify the invalidity or incorrectness.
Timeframe: You must report the issue to us within 30 calendar days from the date of your purchase. The Product Key must NOT have been successfully activated.
Post-Activation Issues (30-Day Guarantee from Activation):
This guarantee covers specific issues that arise after a Product Key has been successfully activated.
Condition: If, within 30 calendar days from the date of your initial successful Product Key activation, you experience:
Publisher Revocation: The Product Key is revoked or deactivated by the software publisher, rendering the software unusable.
Technical Failure: The Product Key, after initial successful activation, ceases to function or causes the software to become unusable due to a technical failure directly related to the key’s validity (excluding software bugs or compatibility issues).
Proof Required: For either condition (1) or (2), you must provide clear and verifiable proof, which may include:
Your Order Number.
Proof of the original activation date (e.g., screenshot of software account history).
A screenshot or photo of the error message or notification of revocation/deactivation.
A video recording demonstrating the issue.
Correspondence from the software publisher confirming revocation or inability to use the key.
Any other information reasonably requested by our support team to verify the claim.
Timeframe: You must report the issue to us within 30 calendar days from the date of your initial successful Product Key activation.
CIRCUMSTANCES WHERE REFUNDS WILL NOT BE ISSUED
NO REFUNDS OR REPLACEMENTS WILL BE PROVIDED IN THE FOLLOWING SITUATIONS:
Change of Mind: You simply decide you no longer want the Product Key after purchase. This policy does not offer a general satisfaction guarantee.
Customer Inability to Use Software: Your computer does not meet the software’s system requirements, you encounter installation or usage difficulties, or you lack the technical knowledge to use the software. We do not provide technical support for software installation or use; please contact the software publisher for such assistance.
Customer Error: You purchased the wrong Product Key (e.g., wrong version, wrong region) due to your own mistake, and it falls outside the “Initial Key Issues” guarantee.
Failure to Preserve Key: You lose, misplace, or accidentally delete your Product Key after delivery.
Failure to Provide Proof: You are unable or unwilling to provide the required proof for a claim within the stipulated timeframe.
Violation of Terms: Your purchase or use of the Product Key violates our Terms and Conditions of Service or the software publisher’s End-User License Agreement (EULA).
Promotional/Sale Items: Product Keys purchased during special promotions or sales are often marked as final sale, and may be excluded from this guarantee (check specific promotion terms).
Issues Beyond 30-Day Window: Any issue reported after the respective 30-day guarantee window has expired.
Software Functionality Issues: Problems with the software itself (bugs, performance issues, features) that are not directly related to the Product Key’s validity or activation. These are the responsibility of the software publisher.
Unauthorized Resale/Transfer: If the Product Key was resold or transferred by you to another party.
HOW TO REQUEST A REFUND OR REPLACEMENT
To request a refund or replacement under the eligible conditions, you must:
Send an email to [email protected] within the specified timeframe (30 days from purchase for initial key issues, 30 days from activation for post-activation issues).
Include your Order Number in the subject line and body of your email.
Clearly describe the issue you are experiencing, referencing the specific guarantee condition (e.g., “Invalid Key – Order #XXXXX” or “Publisher Revocation – Order #XXXXX”).
Attach all required proof (screenshots, videos, correspondence, etc.) as detailed in Section 2.
Our support team will review your request and the provided evidence. We reserve the right to deny any refund or replacement request that does not meet the criteria outlined in this policy or is suspected of being fraudulent.
REFUND PROCESSING
If your refund request is approved, the refund will be processed within 5-10 business days to the original payment method used for the purchase. The timing of the credit appearing on your statement may vary depending on your bank or payment provider.
IMPORTANT CONSIDERATIONS
Software Publisher EULAs: Your use of any software activated with our Product Keys is subject to the End-User License Agreement (EULA) of the software publisher. Please review the EULA before purchase, as their terms may affect your rights and use of the software.
Chargebacks: As detailed in our Terms and Conditions, you agree to contact us directly to resolve any billing disputes BEFORE initiating a chargeback. Initiating a chargeback without prior communication may result in account termination and other consequences.
CHANGES TO THIS REFUND POLICY
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last Updated” date at the top of this policy. Your continued use of our Services after the effective date of any modified policy constitutes your acceptance of the modified policy.
CONTACT US
If you have any questions about this Refund Policy, please contact us at: Divergent Solutions Group LLC dba Cheap Key Shop 630 N. Mildred St., Suite 410 Ranson WV, 25438 Email: [email protected]
